Terms and Conditions

Thank you for visiting our website and for your interest in our mushroom products! These Terms and Condition govern your access to and use of our website, mushroomkenya.co.ke.

1. Products and Availability

We offer a variety of mushroom products, including fresh mushrooms, dried mushrooms, mushroom-based snacks, value-added mushroom products, and mushroom-growing kits. We strive to keep our inventory accurate, but we cannot guarantee the availability of all products.

2. Orders and Payment

  • You must be at least 18 years old to place an order.
  • Orders are placed through our website and require a valid payment method. We accept payment methods, e.g., credit cards, debit cards, and mobile money like Mpesa.
  • Payment will be authorized before your order is shipped.
  • We will send you an order confirmation email once your order is placed.

3. Shipping

  • We ship our products within Kenya.
  • Shipping costs will be calculated at checkout based on your order total and delivery location.
  • We ship by road within Kenya
  • Estimated delivery times will be displayed at checkout.
  • We are not responsible for delays caused by carriers or unforeseen circumstances.

4. Returns and Refunds

  • Due to the perishable nature of our products, we generally do not accept returns or offer refunds for mushrooms; nevertheless, we accept returns and offer refunds for other value-added mushroom products.
  • However, if you receive a product that is damaged or spoiled upon arrival, please contact us within 2 days of receiving your order. We will be happy to offer you a replacement product or a store credit.
  • To request a return or replacement, please contact us or email.

5. Disclaimer

  • The information on our website is for informational purposes only and should not be construed as medical advice.
  • We recommend consulting with a healthcare professional before consuming any new mushroom products, especially if you have any underlying health conditions.
  • We are not responsible for any adverse effects resulting from the consumption of our products.

6. Limitation of Liability

  • We are not liable for any damages arising from your use of our website or products.
  • This includes, but is not limited to, direct, indirect, incidental, consequential, or punitive damages.

7. Copyright and Intellectual Property

  • The content on our website, including text, documents, graphics, logos, and images, is protected by copyright and other intellectual property laws.
  • You may not reproduce, modify, distribute, or commercially exploit any of this content without our written permission.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Kenya.

9. Changes to Terms

We may revise these Terms at any time. The revised Terms will be effective immediately upon posting on our website.

10. Contact Us

If you have any questions about these Terms, please contact us or email us.

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