Shipping Policy

Shipping Policy

Shipping Destinations

  • Kenya: We offer shipping to all major cities and towns within Kenya.
  • International: We proudly ship our mushroom products to Africa and the rest of the world

Shipping Methods and Costs

  1. Kenya
    • Same-day delivery : Nairobi= Ksh. 70
    • 1-3 business days : Rest of the country = Ksh 150
  2. International
    • Africa (10–21 business days): Costs calculated at checkout based on destination.
    • International Shipping (5–10 business days): Costs calculated at checkout based on destination.
    • Important Note: International customers are responsible for any duties, taxes, or import fees imposed by their destination country.

Processing Times

  • Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Carriers

  • Kenya: We use reputable shipping carriers, such as Kenya postal services, g4s and public transport

Order Tracking

  • Once your order ships, you will receive a tracking number via email, allowing you to monitor the delivery progress.

Lost or Damaged Shipments

  • If your package is lost or damaged in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your products or a replacement.

Returns

  • Please refer to our separate Returns Policy for information on returning products.

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