Refunds Policy

Refunds Policy

We apologize if you were unhappy with your purchase!

Refunds or exchanges are only offered for wrong handed products or damaged products upon delivery. All refunds or exchanges must be submitted within 5 days of receiving the package.

 

How to Request for a Refund or Exchange

Please write to us via our Contact Form or email us at hello@mushroomkenya.co.ke by stating the below details

  • Subject Line: (Select 1)Refund or Exchange - #ES(Your Order Number)
  • Product Name:
  • Quantity:
  • Reason: Wrong product delivered or product damaged upon delivery
  • Photo of Product:
  • Comments (Optional):

We will then process your request accordingly.